Frequently Asked Questions
Consult with our FAQ to learn more about Delos.
About us
Who are we?
Delos supplies secure institutional-grade corporate banking as well as digital asset and treasury solutions built for industry leaders operating on the leading edge of global digital commerce.
We believe that every compliant business, no matter what industry, jurisdiction or background should have unrestricted access to secure, institutional-grade banking and digital-asset facilities.
Payments should be seamless, conversions instant, with real time onboarding and frictionless compliance with 24/7/365 obsessive customer focus.
We work to make this vision everyone's reality.
We believe that every compliant business, no matter what industry, jurisdiction or background should have unrestricted access to secure, institutional-grade banking and digital-asset facilities.
Payments should be seamless, conversions instant, with real time onboarding and frictionless compliance with 24/7/365 obsessive customer focus.
We work to make this vision everyone's reality.
Where are we based?
Where are we based?
Our footprint extends from UK headquarters in London to our core operational hub in Athens.
You can find more information about our entities and licenses here:
Our UK Registered Address:
Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, United Kingdom, GL50 3PN
Our Athens Office Address:
Leoforos Eleftheriou Venizelou 238, Kallithea 176 75, Athens, Attica, Greece
Our footprint extends from UK headquarters in London to our core operational hub in Athens.
You can find more information about our entities and licenses here:
Our UK Registered Address:
Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, United Kingdom, GL50 3PN
Our Athens Office Address:
Leoforos Eleftheriou Venizelou 238, Kallithea 176 75, Athens, Attica, Greece
Where can I find your regulatory/legal information?
We are supervised across multiple jurisdictions and we work with tier-1 banking and fintech providers.
Please click the following links to see our privacy policy and terms and conditions.
https://www.delos-banking.com/privacy-policy
https://www.delos-banking.com/terms-and-conditions
You can find more information about our entities and licenses here:
https://www.delos-banking.com/legal
Please click the following links to see our privacy policy and terms and conditions.
https://www.delos-banking.com/privacy-policy
https://www.delos-banking.com/terms-and-conditions
You can find more information about our entities and licenses here:
https://www.delos-banking.com/legal
Security
How are my fiat funds protected?
Your USD accounts are held at Tier-1 US banks.
Your funds held in other currencies are protected through safeguarding according to UK and European payment and e-money services directives.
This means we have no access to your funds and cannot loan/deploy them as a traditional bank would, ensuring 1:1 liquidity at all times.
Your funds held in other currencies are protected through safeguarding according to UK and European payment and e-money services directives.
This means we have no access to your funds and cannot loan/deploy them as a traditional bank would, ensuring 1:1 liquidity at all times.
How are my digital assets protected?
Your digital assets are held by market-leading qualified custodians, who are heavily regulated across the globe.
Your wallet addresses are unique to you, we have no access to your digital assets.
We are working on implementing non-custodial wallets by Q1 2025.
Your profile
How do I set up my account?
Once we receive your application, you will be contacted by one of our onboarding and compliance managers to complete your account setup.
Overall, account opening for non-regulated entities with a non-complex ownership structure should not exceed 24 hours from application.
We aim to onboard all entities within 10 working days from application.
Add money
Once the account setup process has been completed, you will find your individual payment details, which you can use for depositing funds on this page. Details and payment rail types will depend on your chosen currencies and digital asset wallets.
Exchange
Here you can exchange funds within your account and hold several currencies and/or digital assets.
Counterparties
Here you are able to add your desired counterparties to execute fund transfers to their account details.
All about your account capabilities
Core products
- Multicurrency accounts
- A variety of local and international payment rails
- Client money accounts
- On/Off ramping & OTC clearing
- Built-in multi-platform digital asset custody
- Global collection and settlement in illiquid currencies
- Advanced DLT rails
How to deposit
Please go to the Receive money page, where you will be able to find the relevant deposit details. Please make your deposit and await clearing.
Please note, that once your profile setup is complete, we will open a dedicated secure channel for you to communicate with our team directly. This channel will serve as our main contact point with you for all transactions and 24/7 customer support. You can also request for individual transactions and trades to be performed for you using this channel.
Please note, that once your profile setup is complete, we will open a dedicated secure channel for you to communicate with our team directly. This channel will serve as our main contact point with you for all transactions and 24/7 customer support. You can also request for individual transactions and trades to be performed for you using this channel.
How to withdraw
You can transfer funds to your Counterparties via the “send funds” page.
Please note that before making a withdrawal, you have to create a beneficiary first by going to the “Counterparties” page.
Please note that before making a withdrawal, you have to create a beneficiary first by going to the “Counterparties” page.
How to exchange
Simply access the Exchange page from your profile and create an exchange request.
Limits and fees
Your fees will be charged according to the bespoke fee schedule you will be assigned to by your dedicated customer success manager and solutions engineer.
Our accounts do not have limits.
Our accounts do not have limits.
Time frames
Please note that deposits and withdrawals in both fiat and digital assets may take time to process and be reflected in your account.
